Rush Orders
Where possible and for an additional fee, we may be able to expedite the shipping of your order. Please call our distributor at (708) 496-3800 if you would like to explore this option. (Rush orders cannot be placed online or via email.)
Holiday Hours
Lorenz will be closed on Thanksgiving, Thursday, November 24th and Friday the 25th and from December 23rd through January 2nd. (We are always closed on Saturdays and Sundays.)
Several members of our 9-person company are taking additional, well-earned time off so it will likely take a few more days than usual to hear back. We appreciate your patience and hope you have the opportunity to enjoy the holiday with your family too.
Our order fulfillment partners are also closed November 24–25 and from December 26–30.
Get It Now
While many orders are shipping within 1–2 weeks, purchasing digital editions is still the quickest way to get your music. As a reminder, to access your downloads, you’ll need to log into your account on the website using the same email/account that you used to place the order. After you log in, click “My Account” at the top of the page and then click on “My Downloads” below.
If you are getting a 404 error, it’s likely because you’re clicking a link from an email. That link won’t take you to your downward. You’ll need to log into your web account and follow the process just above.
If your download folder is empty, it’s likely because the files didn’t have enough time to download. This is especially true for accompaniment recordings for musicals and all video files. These files can take upwards of 15 minutes to fully download, even over a fast connection. Depending on your system settings, you may see a folder that looks like it’s available, but if you try to open it before everything downloads, it will stop the download process and give trigger an error when you try to open the folder. If this happens, please try the download again and make sure to allow ample time. Note that many of these download as compressed or zip folders so will also need to be extracted once they’ve downloaded.