How do I obtain a copyright or license for my music?
Please refer to our copyright and licensing page If you still have questions after reading this page, please call us at 888-324-9673 and a representative will assist you.
Why isn't my coupon code working?
If you're coupon code isn't working, you may not be logged in to your online account. Please try logging into your online account, or feel free to create an account if you do not already have one! Once you’re logged in, try using the coupon code again. If the problem persists, please call 888-324-9673 and a representative will assist you.
How long will it take for me to receive "Backordered" items?
Typically, it takes two to three weeks for backordered items to come back in stock to our warehouse. From there, we will send it directly to you. For further questions, please call 888-324-9673 and a representative will assist you.
How do I access my purchased downloads?
All downloadable products are accessible for you in the “My Downloads” section of your online account dashboard. To access your downloads, login into your account and navigate to your account dashboard via “My Account”, then select “My Downloads”.
Can I use my Choral Club Voucher on an online order?
The product voucher, good toward a future order, is not redeemable online at this time. We are working on it! For now, please call your representative BEFORE YOU PLACE YOUR ORDER to redeem the voucher. If the order is placed before we are notified that you wish to use your voucher, we will be unable to apply the voucher to that order.
How long will it take to receive my "Special Order" items?
Products listed as “Special Order” are items that we do not actively keep in stock, but are printed-on-demand. We work with a print-on-demand partner to manufacture and deliver these products to you upon order placement. It can take up to three to four weeks from the original order date for you to receive your materials.
Do I need a license to make copies of something that is no longer available or out of print?
It depends. We do not permit pullouts from a title within it’s first year of publication. However, if the title is past the first year of publication, you can find more information here on our copyright page.
What countries do you ship to?
Word Music & Church Resources ships to the United States, the United States Territories, and Canada. Unforunately, we do not ship to other international locations. However, we do offer downloadable versions of various physical products online at wordchoralclub.com, which can be downloaded straight to your computer.
If you are an international customer and the product you desire to purchase is not available in a downloadable format, please email us at firstname.lastname@example.org and we can look into the possibility of offering the product as a download.
Can I purchase a product that is listed as "No Longer Available"?
Unfortunately, after some time has passed, all of our published materials will go permanently out of print. If the item says that it is “No Longer Available,” that means that we can no longer sell that item in any format for any reason. However, you may still be able to find used copies somewhere else online.
How do I get my Choral Club discount to apply toward my online order?
Call 888-324-9673 and a representative will gladly assist you in linking your Choral club Membership discounts to your online account!