Frequently Asked Questions

  • How do I obtain a copyright or license for my music?

  • Why isn't my coupon code working?

  • How long will it take for me to receive "Backordered" items?

  • How do I access my purchased downloads?

  • Can I use my Choral Club Voucher on an online order?

  • How long will it take to receive my "Special Order" items?

  • Do I need a license to make copies of something that is no longer available or out of print?

  • What countries do you ship to?

  • Can I purchase a product that is listed as "No Longer Available"?

  • How do I get my Choral Club discount to apply toward my online order?

  • What’s the difference between a “CD PracticeTrax” and “Downloadable PracticeTrax” by voice part? How does this affect making copies?

  • How do I get my Choral Club Membership discounts to apply towards my online order?

  • How do I locate the tracking information for my order?

  • What benefits do I get as a Choral Club Member?

  • Why do I have multiple pending charges on my card? How do I remove the extra charge?

  • What are "Special Order" items?

  • What are Minimum Quantities?