To view the downloads that a given customer has in their account, copy the URL below and paste it into the address bar. Do not select a user from the dropdown.
https://wordchoralclub.com/landingpages/impersonation?DWExtranetSecondaryUserSelector=
Before hitting Enter, copy the UserID of the customer from the backend and paste it at the end of the URL you just pasted in the address bar. Hit enter. You should now be able to view a customer's downloads.