Frequently Asked Questions
"Tell me more!" That's a common theme in the emails we receive. On this page, you'll find definitions for terms used throughout this site. These definitions should help you put together the pieces you need to choose musical resources for your choirs, praise teams and orchestras.
These terms should cover almost every product that we create. You may find definitions for products that don't even appear on our website. If you find one missing, let us know... we'll add more!
If you have any questions about products, feel free to contact us via phone, fax, mail or e-mail with the "Contact" links located at the top and bottom of this page.
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Can your church or organization recieve tax-exempt status when ordering on WordMusic.com?
Yes! All customers outside of Tennessee will automatically order tax free. If you are in Tennessee, all requests must be in writing and faxed or mailed to our Customer Service department. All requests are subject to approval. Approval may take up to 2 weeks after documentation has been received. Please fax or mail us a copy of your Tennessee state issued tax exemption certification, contact name, business/organization name, phone number and email address. You may fax your information to (615) 252-8864 or you may mail your information to:
ATTN: Customer Service
25 Music Square West
Nashville, TN 37203
Special Request (formerly Print on Demand):
What is Special Requst?
Special Request (formerly known as Print on Demand) is a viable means of continuing to offer printed music after demand slows and makes traditional reprints difficult. Music is digitally scanned and saved as a pdf file, then upon order, Word Music will print your copies on a high speed digital printer, bind them, and ship them to you.
What does Special Request product look like?
Special Request product is as close to the appearance of the original product as possible. Anthems include color covers and are stapled. Choral books also feature the original 4-color covers, and all books are perfect bound (flat spine) with no staples, regardless of page count. There is a subtle difference in print quality because of the scanning process, so Special Request titles may not have the same clarity when compared side by side to a press-printed book, but the difference is negligible and will not hinder the user.
We are currently offering Word Music choral books, anthems, orchestrations, director/teacher resources, accompaniment trax and listening CDs in this program (sorry, no bulk CDs or practice trax). Consumer print products (vocal, piano and instrumental folios) are NOT available through Special Request at this time.
Not at this time. Out of Print titles must be re-licensed before they can go into the Special Request program. Our licensing department is working from a priority list, but we cannot give you an ETA on any specific title or even promise that it will eventually be a part of the program. The GOOD news is that choral books and anthems currently active in the system will no longer go out of print, but will be converted to Special Request if/when they no longer meet minimum reprint requirements.
The time it takes to create, bind, and ship Special Request product varies based on seasonal demand. This can range from a few days when demand is low to a few weeks when demand is the highest. If Special Request product is needed by a specific date, please call a Word Music representative at 1.888.324.9673. Expediting shipping will not change the time it takes to create, bind, and ship a Special Request order.
Our vendor uses UPS ground service as a rule.
Sorry, we are not shipping internationally at this time.
No. Due to the "on demand" nature of this program, no returns are accepted.
Word Music Submissions Policy:
Word Music values the creative gifts that God has given many individuals who create, write, and arrange music to be used for the glory of God. We are fortunate to have ongoing relationships with many of them. We desire to invest in these individuals by supporting their creative endeavors and by being a resource to further develop their abilities. Because of this, at this time Word Music is not accepting unsolicited submissions for choral, praise team, instrumental or solo music. The demands of our publications schedules make it impossible for us to offer feedback or critiques of unsolicited materials.
Thank you for your interest in our product ministry, as well as for your kind understanding. May God richly bless you as you endeavor to create for His honor and glory.
Please note: Word Music is the printed music / church resources division of Word Entertainment. For information on artist recordings, please contact Word Records (www.wordrecords.com)
If you are not completely satisfied with your purchase, it can be returned within 60 days for full credit. Simply call our Customer Service Department toll free at 888-483-0023 to obtain instructions and return authorization.
Remember, you must call within 60 days of the date your order was originally shipped to qualify your return and secure return authorization. Failure to do so may jeopardize proper credit to your account.
» The following items are NOT RETURNABLE unless they are defective, over-shipped, or mis-shipped due to Word's error:
» Preview products, promotional copies, and specially-priced review copies (including choral preview paks, choral clubs and review copies of hymnals)
» Downloadable products
» Imprinted hymnals
» Out-of-print products
» CD or CD-Rom products that have had the shrink-wrap removed
» Merchandise including Set Pieces, Fun Kits, T-Shirts, Hats, Bandanas, etc.
All sales are final - no returns allowed. Product returned will be refused and will receive no credit. If there is an error on your order, please call 888-483-0023.